IndiGo’s ongoing operational crisis prompted a crucial, closed-door review meeting in Delhi on Friday, where senior government officials engaged with the airline’s top leadership for nearly two hours. The discussion, called in the wake of widespread passenger complaints over delays, baggage issues and schedule disruptions, focused on the airline’s recovery roadmap and its plan to stabilise daily operations without further inconvenience to flyers. By the time the meeting ended, IndiGo had laid out a detailed account of how it intends to restore normalcy and prevent a repeat of the past week’s chaos.

Officials were briefed that IndiGo has deliberately scaled down its operations to just over 1,950 flights a day. The airline said the revised schedule has been calibrated to ensure that it can operate every planned flight reliably, without last-minute cancellations that had earlier left passengers stranded. Senior executives noted that this trimmed network would help create operational breathing space until systems fully stabilise.

No more ‘spot cancellations’, says airline

One of the biggest assurances that came out of the meeting was IndiGo’s commitment to end what passengers described as “spot cancellations”. Over the past week, flyers had complained that flights were being withdrawn minutes before departure, causing confusion at several airports. IndiGo informed the committee that the practice has now been halted and that its network is being managed far more tightly to prevent abrupt cancellations.

Government officials were also told that the airline’s international operations have remained largely unaffected by the domestic disruptions. This comes as a relief to travellers preparing for year-end international journeys.

A substantial portion of the discussion centred on passenger complaints. The airline submitted a detailed update on refunds for cancelled flights, the backlog of delayed baggage, and the compensation being offered to affected travellers. The committee was informed that refunds are being processed on priority, misplaced bags are being traced and delivered, and compensation mechanisms have been rolled out across stations.

Officials were handed a comprehensive note listing the steps taken so far, alongside IndiGo’s plan to fast-track unresolved cases. The airline acknowledged that the past few days have dented customer confidence and assured the committee that restoring trust is now a top priority.

Towards the end of the meeting, IndiGo presented its revised flight schedule for the coming days. The airline said the streamlined roster is designed to reduce pressure on crew and ground operations, introduce more predictability, and avoid sudden operational collapses. Government officials will monitor performance under this adjusted schedule over the next few days before taking a view on further measures, if needed.

For now, the airline appears to have moved from crisis control to gradual recovery. Officials who were part of the meeting said the measures taken so far indicate early signs of stability. IndiGo’s leadership reiterated that the airline is committed to restoring seamless operations and that the adjustments made this week will help ensure passengers face fewer disruptions going forward.