With normalcy gradually returning after several days of disruption, IndiGo said it aims to operate over 1,950 flights on Thursday, December 11. The airline faced a severe crisis last week, leading to thousands of flight cancellations and delays, massive congestion at major airports across the country and passengers waiting in long queues.
Network Fully Reconnected and Operations Stabilised
In a statement, an IndiGo spokesperson said all destinations in the airline’s network were fully connected from December 8, and operations stabilised from December 9.
“IndiGo continues to strengthen its operations, improving its services day by day to now operating 1,900+ flights that seamlessly connect all 138 destinations across our network,” the spokesperson said.
“Expected to operate 1,950+ flights today with approximately 300,000 customers,” the spokesperson added.
Improved Reliability and Minimal Cancellations
The airline spokesperson said it has shown gradual improvement and its flight schedule has been largely “reliable” for the past three days, with same-day cancellations occurring only due to “weather, technical, other external or uncontrollable factors”.
On December 8, it operated over 1,750 flights, with only one cancellation. On December 9, it operated over 1,800 flights with no cancellations. On December 10, it operated over 1,900 flights, with only two cancellations.
On-Time Performance Restored
“Our commitment to operational excellence has led to significant efficiency gains, and our on-time performance has been restored to top-tier industry standards,” the spokesperson said.
“As the IndiGo team works hand-in-hand with authorities to further normalise our operations, we remain focused on safety, efficiency, and support to every customer,” the spokesperson added.
External Review and Accountability Measures
Earlier, IndiGo Chairman Vikram Singh Mehta had said the airline’s board would appoint external technical experts to work with the management and identify the root causes of the widespread flight disruptions last week. In a detailed statement, Mehta said the experts will help ensure that such large-scale operational failures never happen again. He also apologised to passengers affected by the disruptions between December 3 and 5.
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