Returns & Refunds
What can I return?
You may request returns for most items you buy from sellers listed on keviang.com that are within the return window, except those that are explicitly identified as not returnable on the product detail page or Refund Policy Page
Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on keviang.com
How to return items?
Go to Your Orders to initiate a return. (Note : The Refund Option Will Only Be Visible Once The Product Has Been Delivered To The Customer )
What are the return guidelines?
Following are the return guidelines:
- Your address and the item that you wish to return must be eligible for return.
- If the return is not eligible for Pickup, a Self-Return option will be given.
- Once the return is received, you will, in accordance with Refund Policy Page, be issued a refund to your original payment method.
For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT))
When will I get my refund?
Following are the refund processing timelines after the item is received by Us or the Seller notifies us of the receipt of the return:
| Prepaid Orders (PayU) | |
| Credit/Debit Card | 3-5 Business Days |
| Net Banking (Credited to Bank Account) | 3-5 Business Days |
| UPI Linked Bank Account | 2-4 business days |
| Pay on Delivery Orders | |
| NEFT to Bank Account | 3-5 Business Days |
